Privacy Policy

Introduction

Crest Motors is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and protect data when you use our luxury car rental services in Taiwan. We handle personal information with the same care we bring to vehicle preparation—thoughtfully and according to established standards.

This policy applies to information collected through our website, email communications, phone inquiries, and in-person interactions at our Taipei location. By using our services, you consent to the data practices described in this document.

For privacy-related questions or concerns, contact us at [email protected]

Information We Collect

Personal Information Provided by You

When you inquire about or book our rental services, we collect information necessary for rental agreements and customer support. This includes:

• Full name and contact details (email address, phone number)
• Passport or national identification information as required for rental agreements
• Driver's license details for verification purposes
• Payment information processed through secure third-party providers
• Travel dates, pickup and return locations, and vehicle preferences
• Any special requirements or requests you share with us

Automatically Collected Information

Our website collects certain technical information automatically through cookies and similar technologies:

• IP address and browser type
• Pages visited and time spent on our website
• Referral source and exit pages
• Device information and operating system

For detailed information about cookies, please review our Cookie Policy.

How We Use Your Information

We process your personal data for the following purposes:

Service Delivery

• Processing rental reservations and managing bookings
• Verifying driver eligibility and insurance requirements
• Coordinating vehicle delivery, pickup, and return
• Providing customer support and roadside assistance
• Communicating about your reservation and service updates

Business Operations

• Maintaining accurate rental records and documentation
• Processing payments and managing financial transactions
• Improving our services based on customer feedback
• Ensuring compliance with legal and regulatory requirements

Marketing Communications (With Your Consent)

• Sending information about new services or special offerings
• Sharing cultural travel insights relevant to Taiwan
• Requesting feedback on your rental experience

You may opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails.

Information Sharing and Disclosure

We do not sell personal information to third parties. We share information only in the following limited circumstances:

Service Providers

We work with trusted third-party providers who assist with business operations:

• Payment processors for secure transaction handling
• Insurance providers for coverage verification
• Roadside assistance services for emergency support
• Email service providers for communication delivery

These providers are contractually obligated to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose information when required by law or in response to valid legal processes, including:

• Compliance with Taiwan legal obligations
• Protection of our rights and property
• Response to legitimate law enforcement requests
• Prevention of fraud or security threats

Data Security Measures

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction:

• Secure servers with encryption for data transmission
• Access controls limiting employee access to personal data
• Regular security assessments and system updates
• Secure storage of physical documents in locked facilities
• Employee training on data protection practices

While we take reasonable precautions, no security system is completely impenetrable. We cannot guarantee absolute security of information transmitted over the internet or stored electronically.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy and comply with legal obligations:

• Rental agreement records: Seven years for legal and tax compliance
• Customer communication history: Three years for service improvement
• Payment transaction records: Five years for financial compliance
• Marketing consent records: Until withdrawal of consent

After the retention period, we securely delete or anonymize personal data.

Your Rights Under Taiwan Law

In accordance with Taiwan's Personal Data Protection Act, you have the following rights regarding your personal information:

Right to Access

You may request copies of the personal information we hold about you. We will provide this information within 30 days of receiving your request.

Right to Rectification

If you believe any personal information we hold is inaccurate or incomplete, you may request corrections or updates.

Right to Erasure

You may request deletion of your personal data, subject to our legal obligations to retain certain information for specified periods.

Right to Object

You may object to processing of your personal data for marketing purposes or other legitimate interests at any time.

Right to Withdraw Consent

Where we process data based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.

To exercise these rights, contact us at [email protected] with your request and verification of identity.

Third-Party Websites

Our website may contain links to external websites for your convenience, such as cultural venues or accommodation providers. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our services are intended for adults aged 18 and over who meet legal driving requirements in Taiwan. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from someone under 18, we will delete that information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through:

• Email notification to registered users
• Notice on our website homepage
• Updated "Last Updated" date at the top of this page

Continued use of our services after policy updates constitutes acceptance of the revised terms.

Contact Information

For questions, concerns, or requests related to this Privacy Policy or our data practices, please contact:

Governing Law

This Privacy Policy is governed by the laws of Taiwan, Republic of China. We comply with Taiwan's Personal Data Protection Act and related regulations regarding the collection, processing, and use of personal information.